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1. Definitions:
Parties of the agreement
"Buyer" refers to the physical person who acts primarily outside his/her profession, and by placing an order for B.Struve Garngaarden A/S makes an offer for the purchase and delivery of certain goods.
"B.Struve Garngaarden A/S" is used in the following both on the physical or legal person who confirms the order and thereby sells the goods which "buyer" have ordered, aswell as the webshop from which goods are presented and ordered.
2. Product Information:
At www.robison-anton.eu the essential characteristics and properties of the goods are informed, but for further information or questions about existing information or the products you can send an email to info@robison-anton.eu
3. Prices
All prices shown are daily prices, and therefore only valid on the day of ordering. Therefore changes in prices may occur.
All prices shown includes Danish 25% VAT. VAT rates may vary, see section 3.1 beneath for further information regarding VAT.
3.1 VAT:
VAT is charged on sales by B. Struve Garngaarden A/S within the European Union (EU).
In accordance with the laws governing members of the EU, "B. Struve Garngaarden" is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. VAT rates
The price displayed for goods sold by "B. Struve Garngaarden" are inclusive of DK 25% VAT, and this will be your final price for each products. However, if you're logged in as a VAT-registered business that do not wish to have the VAT included, this will be deducted and reflected in both the individual product price, aswell as your final price during checkout.
VAT rates my vary depending on your destination country and items being delivered
4. Ordering:
The presentation of goods with a price at / is not a binding offer, but merely an invitation to make an offer.
Buyer's order of goods at / shall not constitute a binding agreement, but instead a binding offer to B.Struve Garngaarden A/S to purchase the item(s) at the given terms .
A binding agreement between Buyer and B.Struve Garngaarden A/S is only concluded when B.Struve Garngaarden A/S by an order confirmation accepts the offer submitted by Buyer.
In case that some of the ordered goods are out of stock, you will be contacted to clarify if you still wish to have the remaining part of your order delivered (exclusive of the goods that has been sold out). We will contact you either by e-mail or phone to notify you, of which goods that are no longer in stock. In those cases where it's only a small part of your order that is missing we will ship the available goods to you. If it's a significant part of the order that is out of stock or unavailable, we will await shipment until we have made contact, either by phone or e-mail.
5. Payment: The account information you enter when purchasing goods will be sent directly to PBS in encrypted form (SSL) which only you and PBS can read. There is no one else that sees or stores information about you. On purchase with a credit card the amount is deducted from your account as soon as it departs from B.Struve Garngaarden A/S and not before.
6. The risk of accidental destruction or deterioration: Only at the time when the ordered goods have come into possession of the Buyer, the risk that the ordered goods are destroyed or damaged due to accidental circumstances, passes over to the Buyer.
7. Complaints:According to the Danish "Sale of Goods Act" B.Struve Garngaarden A/S provides 2 years warranty from date of invoice, on manufacturing and material defects (defects). The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering.
Invoice must be presented to B.Struve Garngaarden A/S in connection with the use of the claim.
Any complaints about defects in products delivered to the Buyer shall happen immediately or within reasonable time after they have been discovered, otherwise the buyer loses his/hers right to claim the defect.
Please indicate, and on demand, show where/what the defect is.
8. Disclaimer and Warranty:In case we have made links to other websites, B.Struve Garngaarden A/S has made it easy for you to get relevant information. These websites are outside the B.Struve Garngaarden A/S's control, and therefore we can not be held responsible for the content of these pages .
Details of the goods ordered from these sites are not included in the description of the goods in the agreement between Buyer and B.Struve Garngaarden A/S.
Seller (B. Struve Garngaarden A/S) is not liable for direct or indirect losses due to the ordered goods are too late to the buyer, or the ordered goods are defective when delays or defects is caused by Buyer's actions or omission of actions. Nor is B.Struve Garngaarden A/S liable for direct or indirect losses due to circumstances beyond control, such as war, riots, civil commotion, fire, state interference, seizure, currency restrictions, labor disputes of any kind including strike and lockout, or alike.
B.Struve Garngaarden A/S does not provide a separate guarantee for the ordered goods, and the buyer only obtains the guarantees granted by the manufacturer to the buyer.
9. Returns If the Customer (Buyer) reports to B.Struve Garngaarden A/S that the Customer has regretted his/hers purchase within 14 days after delivery, B.Struve Garngaarden A/S will refund your purchase upon a shown reciept of the purchased goods, depending on the condition of the returned goods. This is according to the European Directive on Consumer Rights (2011/83/EC) which was applied 14th of June 2014 - See section 9.1 to
Goods returned FOB or COD will not be accepted.
These return rules apply to all goods sold at distance to private individuals - it does not apply to products sold to businesses.
9.1 Right of Cancellation:
The customer can choose to exercise the right of cancellation until 14 days after their goods has been delivered. It's the customer's responsibility to be able to prove, that he/she has exercised their right of cancellation. As an example, the customer has to be able to prove that he/she has sent an e-mail in which he/she is clearly stating that he/she wishes to return the purchase, and thereby exercising the right of cancellation. Be advised that if you regret your purchase and thereby wishes to exercise your right of cancellation, this can not be done, by simply refusing to receive the goods at delivery.
Delivery happens when Buyer, or a third party clearly specified by Buyer, physically receives the order. However, this thid party can not be the carrier.
9.1.1 Exercising your right of cancellation
The customer can exercise their right of cancellation by using the standard form for cancellation attached to the confirmation e-mail. This form can also be downloaded at www.Robison-anton.eu.
The customer can also choose to exercise the right of cancellation through other media's such as a letter or e-mail.
E-mail contact: info@robison-anton.eu
9.2 Returning the goods:The customers must return the goods on their own expense, and the risk of eventual loss or damage of the products and package will be the customer's, until the package has been re-delivered to us.
The customers must also, as mentioned above, clearly state that they wish to exercise their right of cancellation, before returning the products to us. After clearly stating he or she's wish to exercise their right of cancellation, the customer has 14 days to return the products. The deadline is met if the customer returns the goods before the expiry of 14 days.
9.3 Returning goods that has been used:As of the 14th of June 2014 the customer now has the right to return used goods (within the rules of cancellation described above and below).
However, the customer is liable for any diminished value that the product might have suffered, due to any other handling than he or she would do in a physical store, to determine the products nature, it's properties and how it works.
i.e. if the customer has used/taken some of the embroidery thread off the spool, this is considered a diminish of the product's value.
9.4 Repayment:
In case of a return, the full amount of the purchase will be paid back to the customer within 14 days after B. Struve Garngaarden A/S has received notice of the customer's wish, to exercise the right of cancellation. Repayment will happen
However, B. Struve Garngaarden A/S may withhold the repayment until the goods has been re-delivered.
B. Struve Garngaarden A/S will carry out such repayment, using the same means of payment as the buyer used for the initial transaction, unless the buyer expressly agreed otherwise.
10. Subject to change B.Struve Garngaarden A/S reserves the right to change and update the rules and conditions applicable to this website. It is therefore important that you keep yourself informed of any changes.
11. Delivery and freight Freight of the goods will be charged the Buyer, and the freight rates depend on the destination country of the order. The correct freight rate will only be shown upon chosing the correct destination country when checking out your order. Therefore the freight rate might vary when you are checking out, compared to the initial freight rate shown in your basket.
11.1 Delivery times: Unless otherwise stated for the individual item, the expected delivery is within 30 days. For transit times to your specific country, please see our page regarding Delivery Times.
11.2 Freight rates & prices Freight rates/prices is weight-differentiated aswell as country dependant. This means that the freight rate/price is depending on the total weight of the order, aswell as the destination country of the order. Therefore the freight rate/price is subject to change, when adding goods to the basket, depending on the amount and weight of the goods added.
The total weight of the order is based on the gross weight of each good multiplied with the amount added to the basket. The gross weight of each single product is shown under the details of each product.
Gross weight
The gross weight of a product is the net weight (without packaging) plus the weight of packaging.
Below you will find a table for all of the freight rates charged, depending on the weight and destination country.
All prices are shown in Euro and are inclusive of 25% Danish VAT.
|
0-2 kg |
0-5 kg |
5-10 kg |
10-15 kg |
15-20 kg |
20-25 kg |
25-30 kg |
| Albania |
35,68 |
46,03 |
64,40 |
84,67 |
103,89 |
147,38 |
171,24 |
| Belgium |
11,19 |
11,19 |
11,19 |
17,53 |
17,53 |
23,86 |
23,86 |
| Bulgaria |
25,34 |
25,34 |
25,34 |
31,67 |
31,67 |
38,01 |
38,01 |
| Cyprus |
35,68 |
46,03 |
64,40 |
93,96 |
127,11 |
167,65 |
190,67 |
| Czech Republic |
16,47 |
16,47 |
16,47 |
22,80 |
22,80 |
29,14 |
29,14 |
| Denmark |
5,57 |
6,97 |
9,12 |
13,68 |
16,34 |
19,51 |
23,69 |
| Estonia |
21,11 |
21,11 |
21,11 |
27,45 |
27,45 |
33,78 |
33,78 |
| Faroe Islands |
49,41 |
54,90 |
61,66 |
67,99 |
74,96 |
85,94 |
101,14 |
| Finland |
20,06 |
20,06 |
20,06 |
26,39 |
26,39 |
32,73 |
32,73 |
| France |
17,74 |
17,74 |
17,74 |
24,07 |
24,07 |
30,41 |
30,41 |
| Greece |
35,68 |
46,03 |
64,40 |
84,67 |
103,89 |
147,38 |
171,24 |
| Greenland |
46,66 |
54,90 |
70,10 |
83,83 |
97,34 |
124,37 |
145,48 |
| Netherlands |
11,19 |
11,19 |
11,19 |
17,53 |
17,53 |
23,86 |
23,86 |
| Ireland |
25,34 |
25,34 |
25,34 |
31,67 |
31,67 |
38,01 |
38,01 |
| Island |
59,12 |
59,12 |
59,12 |
65,46 |
65,46 |
71,79 |
71,79 |
| Italy |
17,74 |
17,74 |
17,74 |
24,07 |
24,07 |
30,41 |
30,41 |
| Croatia |
27,45 |
27,45 |
27,45 |
33,78 |
33,78 |
40,12 |
40,12 |
| Latvia |
21,11 |
21,11 |
21,11 |
27,45 |
27,45 |
33,78 |
33,78 |
| Lithuania |
21,11 |
21,11 |
21,11 |
27,45 |
27,45 |
33,78 |
33,78 |
| Luxembourg |
13,72 |
13,72 |
13,72 |
20,06 |
20,06 |
26,39 |
26,39 |
| Malta |
35,68 |
46,03 |
64,40 |
93,96 |
127,11 |
167,65 |
190,67 |
| Norway |
19,64 |
19,64 |
19,64 |
25,97 |
25,97 |
32,31 |
32,31 |
| Austria |
13,30 |
13,30 |
13,30 |
19,64 |
19,64 |
25,97 |
25,97 |
| Poland |
14,36 |
14,36 |
14,36 |
20,69 |
20,69 |
27,03 |
27,03 |
| Portugal |
25,34 |
25,34 |
25,34 |
31,67 |
31,67 |
38,01 |
38,01 |
| Romania |
25,34 |
25,34 |
25,34 |
31,67 |
31,67 |
38,01 |
38,01 |
| Slovakia |
16,47 |
16,47 |
16,47 |
22,80 |
22,80 |
29,14 |
29,14 |
| Slovenia |
21,11 |
21,11 |
21,11 |
27,45 |
27,45 |
33,78 |
33,78 |
| Spain |
21,11 |
21,11 |
21,11 |
27,45 |
27,45 |
33,78 |
33,78 |
| United Kingdom |
16,89 |
16,89 |
16,89 |
23,23 |
23,23 |
29,56 |
29,56 |
| Sweden |
14,15 |
14,15 |
14,15 |
20,48 |
20,48 |
26,82 |
26,82 |
| Germany |
11,19 |
11,19 |
11,19 |
17,53 |
17,53 |
23,86 |
23,86 |
| Hungary |
21,11 |
21,11 |
21,11 |
27,45 |
27,45 |
33,78 |
33,78 |
12. Abuse:Abuse of "B.Struve Garngaarden A/S" or "www.robison-anton.eu" will be reported to the police.
1. Sale and delivery only happens according to following conditions, as long as seller hasn't clearly, and in written, stated that any other conditions applies.
2. Shipping of goods is at buyers own risk.
3. Buyer must immediately check that the goods recieved are correct and in the right amount. Eventual claims must be informed to seller in written.
4. Seller's statement of expected delivery times is under the condition of timely delivery from the supplier(s).
5. Seller reserves the right to cancel an order, if delivery is impossible due to Force Majeure.
6. Seller is entitled to - without warning - to cancel a still open part of the contract, if buyer doesn't pay in due time or doesn't order the remaining goods which was agreed upon. In such case seller is permitted to sell the remaining part of the goods for buyer's risk to the best obtainable price.
7. Payment has to happen according to the agreed terms of payment and will be paid in the currency, the invoice is made in.
8. Delivered goods ramins property of the seller, until full and final payment has been made.
9. Payment exceeding the agreed payment time will be charged 2% interest for each month begun, or a minimum of 75 DKK (10 Euro).
10. All rights and duties, which originate in the legal rights of the parties, will be made on basis of the Danish Court.
11. Place of payment and venue for all Mutual rights and duties is in Aarhus.
12. Provided that one of the above mentioned terms should be ineffective, this will not affect the validity of the other terms.
13. Claims will only be acknowledged within 8 days after the goods has been delivered.
14. Deliveres are carried out for account and risks of our agencies.
15. Freight rates/prices is weight-differentiated aswell as country dependant. This means that the freight rate/price is depending on the total weight of the order, aswell as the destination country of the order. Therefore the freight rate/price is subject to change, when adding goods to the basket, depending on the amount and weight of the goods added.
The total weight of the order is based on the gross weight of each good multiplied with the amount added to the basket. The gross weight of each single product is shown under the details of each product.
Gross weight
The gross weight of a product is the net weight (without packaging) plus the weight of packaging.
The freight rates are the same as those mentioned above in the B2C section. However, if u are a VAT registered business the prices will be deducted the VAT, and will therefore vary from the above mentioned prices. Beneath you can see a list of the freight rates without any VAT.
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